Call Center Solution

Call Center Solutions for your Unique business

OVERVIEW
Its very tedious job for any organization to maintain leads and calling manually. We having ready to go VoIP based call center solutions to automate the process and maintain records for both inbound and outbound calling.
Key benefit is to reduce cost and manage records in easy and professional manner. Moreover, Customers have freedom to use VoIP service provider for incoming and outgoing calls of their choice.

  • Inbound, Outbound and Blended call handling
  • Autodialing (survey and broadcast – agentless dialing
  • Web based applications
  • Integrated call recording
  • Scalable to five hundred of seats
  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to transfer calls with customer data to a closer/verifier
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to park the customer with custom music per campaign
  • Ability to automatically record all calls
  • Dialing with Answering Machine Detection
  • Multiple campaigns and lead-lists are possible
  • Several real-time and summary reports availabl
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Web-based data export utilities
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface

Mission

 

  • Seamless, informed, and empowered interactions across every channel
  • Consistent, context-aware interaction across channels
  • Industry-leading compliance capabilities and best practices
  • Best in class Workforce Planning and Management solutions
  • Comprehensive Quality and Performance Management
  • Advanced Quality Analytics
  • Forecast accurately, allocate and schedule back office staff , adjust in real-time
  • Optimize how back office work is allocated with real-time control over service level commitment and achievement
  • Dashboards pre-configured with key back office metrics
  • Expert qualified team
  • Competitive pricing
  • Focused on client satisfaction
  • Dedicated technical support team
  • Believe in Quality
  • Meeting deadlines
  • Creative skills
  • Optimized techniques
  • Advanced methodology
  • Complete IT solutions under roof